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RECLAMATION & RETURN

Withdrawal

Right of withdrawal for traders

Consumers - i.e. Any natural person who concludes a legal transaction for purposes that can be attributed primarily neither to their commercial nor to their independent professional activity - can revoke their contractual declaration in the case of paid contracts under the following conditions:

Withdrawal

You have the right to cancel your order within three days without giving a reason. The cancellation period is three days from the day on which you or a third party named by you, who is not the carrier, has ordered the goods. In order to exercise your right of withdrawal, you must inform us by means of a clear statement (eg by e-mail or fax) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you cancel this contract, the order will be canceled immediately and you will not receive any goods.

Model withdrawal form

 

(If you want to cancel the contract, please fill out this form and send it back.)

On:

E-Mail: info@officeplus- toner.de

Fax: 040-24434184

 

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / order number

- Name of the trader (s)

- address of the trader (s)

- Signature of the trader (only if notified on paper)

- date

_______________

(*) Delete as appropriate.

Expiration complaints

  1. The complaint form must be sent by e-mail to info@officeplus- tonerer.de. This can be found in the attachment to your order confirmation. If you can no longer find the form, please contact us by e-mail or via our contact form.

  2. After verification, you will receive a confirmation message with full details. The exchange goods will be issued to you immediately.

  3. For the goods complained we will send you a return label. Possibly. The goods can also be picked up at an agreed time.

  4. Complaints or returns that are not previously notified in writing can not be considered.

Extract from our terms and conditions, which you will find in the attachment to our order confirmation

Warranty for defects

11.1. The warranty rights of the customer presuppose that the customer has duly fulfilled his statutory inspection and complaint obligations.
11.2. Unless otherwise agreed, the contractually owed quality arises exclusively from our product specification applicable at the time the contract was concluded.
11.3. Insofar as we are responsible for a defect of the purchased item, we are entitled to choose from us to remedy the defect or for replacement. In the case of removal of defects we are obliged to bear all expenses necessary for the purpose of remedying the defect, in particular transport, travel, labor and material costs. Any further costs incurred by the customer shall be borne by himself.
11.4. Complained goods can only be returned after consultation with us. The complaint has to be made stating the reason for the complaint, which allows the defect to be understood. Customers are also requested to attach the delivery note to the complaint.
11.5. If a repair or replacement is not possible or refused or for other reasons does not occur within a reasonable period of time specified by the customer or fails, the customer may choose to withdraw from the contract or reduce the purchase price or compensation in accordance with paragraph 12. of these Terms "Liability". In the case of the temporary purchase of a new printing device, we take back previously purchased goods, provided they are still in original packaging and unused, and make an exchange for the new device, whereby paid amounts for the shortage goods with the new goods will be charged.
11.6. If we are unwilling or unable to remedy the defect or to replace it, or if it is delayed beyond reasonable periods for reasons for which we are not responsible, or if the removal of the defect or replacement fails in any other way, the customer is free to choose entitled to demand conversion (cancellation of the contract) or a corresponding reduction of the purchase price (reduction).
11.7. Warranty claims do not exist for damage or defects of the goods, which are caused by incorrect use, natural wear and the like.
11.8. The customer shall give us the opportunity to examine the complaint, in particular to provide damaged goods and their packaging for inspection by us. If there is a risk to operational safety or threaten disproportionately large damage, the customer must inform us immediately in writing in order to coordinate any self-conduct with us.
11.9. Incidentally, the statutory warranty rights apply. Manufacturer's warranties remain unaffected.

13.Haftung

13.1. If using the toner cartridges causes damage to the printer, we will cover the costs of the repair. It must be recognized, however, that the damage has been caused by the cartridge and all damaged and / or replaced parts must be sent to us. However, the costs are only assumed if the customer informs us about the damage before carrying out the repair. In individual cases, we reserve the right to select the technician to be involved in the repair.
13.2. Without prejudice to the other statutory eligibility requirements, the following exclusions and limitations apply to liability for damages: We are unlimitedly liable insofar as the cause of the damage is based on intent or gross negligence.
Furthermore, we are liable for the slightly negligent breach of material obligations, the breach of which jeopardizes the achievement of the purpose of the contract or for the breach of duties whose fulfillment makes the proper execution of the contract possible and whose compliance the customer regularly trusts. In this case, however, we are only liable for the predictable, contract-typical damage. We are not liable for the slightly negligent violation of obligations other than those mentioned in the preceding sentences. The typical damage is limited to the contractual fee. This does not apply if the restriction in individual cases would be inappropriate in terms of equity. The typical damage does not exceed five times the agreed remuneration. In addition, the damage typical for the contract does not include any damage that did not directly occur on the delivery item ("consequential damage caused by defects"). In particular, we are not liable for lost profits or other financial losses of the customer. If we are in arrears, we are liable for the damage caused by the delay of the customer up to an amount of 15% of the order value.
13.3. The above limitations of liability do not apply in case of injury to life, limb or health, for a defect after assuming a guarantee for the condition of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
13.4. Insofar as our liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents. The liability for vicarious agents is also limited in the case of gross negligence to the damage typical for the contract.
13.5. The customer shall inform and consult us immediately and comprehensively if he wishes to make use of us in accordance with the above provisions. In particular, the customer has the opportunity to investigate the case of damage.

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